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Bug Report


What is Bug Report?

It's a post-testing documentation work, which is prepared and delivered to the concerned team or professionals to inform them about the quantity and quality of bugs explored during the course of testing along with some other useful information.

This type of artifact ensures that the development or concerned team gets aware of all the defects and issues present in the software product so that they may be either corrected or removed. Sometimes, these bug reports are also accompanied by the possible solutions in removing or fixing those bugs based on the tester's expertise and experience.

Its Importance

Bug report may be consider as a communication medium, where a tester conveys the outcomes of the testing phase i.e. status of the bugs being found to the development team so that they can study and analyze the bugs and accordingly remove or fix them.

However, if the quality work is not performed over the bug report, it is highly possible that the targeted audience i.e. the development team may not able to figure out the useful & important details from the report such as if the defects are reproducible or not, how severe is the defect. Eventually, this may lead the development team to ignore and skip some of the bugs which may seems to be non-hazardous from their point of view but actually has the potential to affect the working of the software product.

Further, the ignorance of the poorly prepared report may likely to sour the harmonious relation between the testing and development team. Thus, it may be interpreted that the fixation of the bugs is directly proportional to the effective bug reporting.

What's there in the bug report?

A basic template of the bug report involving various metrics and attributes, which may be seen as under:

  • ID: Unique Identifier, given to each bug.
  • Project:Here, comes the name of the project.
  • Product: Name of the product.
  • Build Number:Reflects the build, where the bug is discovered.
  • Path:Describes the path or steps, to reproduce the bug.
  • Severity:High or Medium or Low.
  • Priority:High or Medium or Low.
  • Assigned to:Developer's name or the person, to whom, it is reported.
  • Reported by:Tester name who has reported the bug.
  • Reported on: Date of the report.
  • Bug Status:Status of the bug.
  • Actual Result:What has been actually received as an output.
  • Expected Result:What was desired to be achieved.
  • Test Environment:Hardware, software, frameworks and tools, involved.
  • Bug description:Describe the details of the bug.
  • Attachment: Any sort of video, audio, screenshots or document, in support, to the explored bug.

Points to remember!!

We are presenting some of the valuable points, which may help in making a bug report, effective.

  • Be specific, in writing the report. Do not try to involve, any useless or irrelevant fact.
  • Report the bug, immediately, as soon as it gets detected.
  • Prepare the report, in detail. This step ensures that the developers are being provided with the plentiful amount of data so as to empower them to make use of the facts and the information as per their needs.
  • Try to replicate the explored defects just before going for the bug reporting process. This step helps in gaining confidence in the existence of the bug in the software product.
  • Give step by step complete approach to reproduce the defects, which can be used by the development team, in order to fix it. If it can’t be reproduce by the development team, then the reported bug is of no use.
  • Reviewing the built report at least once before submitting it.

Tools

Most of the companies, especially, medium and large size companies prefers the use of the tools for automating the process of bug reporting, in an organized and effective manner. Some of the well known tools, available in the domain of bug reporting, are:

  • Bugzilla
  • Mantis
  • JIRA
  • Zoho Bug Tracker
  • RedMine